Terms & Refund Policy
Last updated 9 October 2026
What FarryOn is
FarryOn is a voice assistant for your phone and smart glasses. It listens when
you start a session, answers, and can act on your behalf — saving notes, setting
reminders, reading and sending email, sending Telegram messages hands-free,
opening WhatsApp with your message ready to send, and describing what the
camera sees. We sell the glasses on this site; the app runs on Android phones
(the iPhone app is in development).
Your account
- You need an account, and the email address on it must be verified.
- Keep your password to yourself; you are responsible for what happens under
your account.
- Don't use FarryOn to break the law, to harass anyone, or to record people
who have not agreed to be recorded. Local recording laws are yours to follow.
- We may suspend an account that is being used this way.
Glasses: ordering and delivery
- The glasses are sold once, at the price shown at checkout in your price list
— AED in the UAE, ₹ in India, US$ elsewhere. Delivery is shown in the cart before
you pay: free within the UAE, a courier charge elsewhere.
- We deliver to the UAE and GCC in 7 to 10 business days, and to India by
courier. You get an order number by email, and a message when the parcel ships.
- Import duties and taxes on an order delivered outside the UAE are ours to
pay; the courier collects nothing from you.
- The FarryOn app runs on Android phones. Please check which phone you will pair
the glasses with before you order.
Glasses: returns
- Changed your mind? Return the glasses within 15 days of delivery for a
full refund of their price, as long as they are unused, undamaged and
complete — box, case, cables and lenses. Write to us with your order number and we
send you the return address.
- Return shipping is paid by you, unless the glasses arrived faulty or are not
what you ordered — then we pay it, and you choose a replacement or a refund.
- The refund goes back to the card you paid with, within 10 business days of the
glasses reaching us. The delivery charge is refunded only for a faulty or wrong
item.
- Plan months that came with a bundle end with the refund; months you have
already used are not charged separately.
Glasses: warranty
- The glasses carry a 6-month manufacturer warranty from delivery against
defects in materials and workmanship. It does not cover damage from drops, water
beyond the stated rating, or opening the device.
- Under warranty we repair or replace. You send the glasses to us; we send the
repaired or replacement pair back at our cost.
Plans and billing
- The free tier is a trial allowance, not an unlimited plan.
- Paid plans are sold in three price lists. In the UAE (AED) and elsewhere
(US$) they are monthly or yearly subscriptions, charged in advance through Stripe
and renewed automatically until you cancel. In India (₹) a plan is a one-time
payment for 30 days or 12 months that does not renew — buy it again to add the
next period.
- A bundle — glasses with months of a plan — includes those months at no
further charge. They start when you sign in to the app with the email you
ordered with, and end on the date the app shows; after that you may pick any
plan, or none.
- We never see or store your card details. Prices may change; a change never
applies to a period you have already paid for.
Cancellation and refunds (plans)
- You can cancel a subscription at any time, in the app (Settings →
Subscription → Cancel subscription) or by writing to us. It stays active until
the end of the period you have paid for and does not renew after that; you can
undo the cancellation until then.
- Unhappy in the first 14 days of your first paid month? Write to us
and we will refund it in full.
- If the service is substantially unavailable for a prolonged period during a
period you paid for, ask us and we will refund that period.
- Beyond that, part-periods are not refunded — cancelling simply stops the
next charge. A one-time India plan is not refunded once its period has
started.
What we don't promise
FarryOn uses AI models that can be wrong. Check anything that matters before
acting on it. The service is provided as is, without warranty beyond the one
above, and we are not liable for indirect losses. Nothing here limits rights you
have by law.
Changes
If these terms change materially, we will say so on this page and, for
paying users, by email before the change takes effect.